Priority 3 IT Alert: Reports of inbound and outbound dialing issues with Empire Access at both Noyes and Jones Memorial Hospital.

Last Updated: May 13, 2025 at 10:26 am

Services Affected:

Phone System

Update #2

5/13/2025 at 10:22am

Issues related to Empire Access outage impacting Noyes and Jones hospitals have been resolved. We requested a RFO/RCA from carrier. Engineering will continue to monitor.

Update #1

5/13/2025 at 9:29am

Engineers are investigating.