Migration of Sophos Antivirus Software to Cylance

The University will be migrating from its current antivirus software, Sophos to the newly adopted software, Cylance over the next couple of months. University devices will automatically be updated to the new antivirus software.


What to expect

  • Icons and notifications for the new Cylance antivirus software will look different following the migration.


  • The University of Rochester community will be notified once the migration is completed. By this time, if the Sophos icon continues to appear on your University computer, please contact the Help Desk for support.
  • University devices that are not managed will require the removal of Sophos with the installation of Cylance by someone in your department.


What you should do (personal devices only)

  1. Check to see what antivirus software is currently installed on the device.
    • For Windows Devices:
      • Navigate to Start -> All Programs -> Sophos
      • If you see Sophos Home, no further action is needed
      • If you see Sophos Endpoint Security and Control, un-install Sophos (Click here for uninstall instructions)
    • For Mac-OS Devices:
      • Navigate to Finder -> Go -> Applications
      • If you see Sophos Home, no further action is needed
      • If you see Sophos Anti-Virus, un-install (Click here for uninstall instructions)
  2. Install Antivirus Software (optional)

*To determine what works best for you, visit our Download Antivirus Software page to compare both products.


Additional Information

Visit the Antivirus Software page: https://tech.rochester.edu/services/antivirus-software/

For questions or concerns regarding the migration of Sophos to Cylance, please contact:

University IT Help Desk
Phone: (585) 275-2000
Email: UnivITHelp@ rochester.edu

Medical Center IT Help Desk
Phone: (585) 275-3200
Email: helpdesk_ISD@ urmc.rochester.edu