University IT highly recommends you follow these steps below to minimize confusion if you also use Office 365 webmail or a different desktop email client.

Step 1

Right-click on your Office 365 account and select “Subscribe…” from the drop-down menu.

Step 2

Place a checkmark next to each of these folders: Drafts, Deleted Items, Sent Items.

Step 3

Click Subscribe button, then click OK.

Step 4

Right-click on your Office 365 account again and select “Settings…” from the drop-down menu.

Step 5

Under your Office 365 account, select “Server Settings.”

Step 6

Within ‘Server Settings > When I delete a message’ section, select “Move it to this folder” and from the drop-down, select Deleted Items.

Step 7

Under your Office 365 account, go to “Copies & Folders.”

Step 8

In ‘When sending messages, automatically > Place a copy in:’ section, select “Other” and use the drop-down to select: username@ur.rochester.edu > Sent Items.

Step 9

Under the “Drafts & Templates” section, select “Other” and make sure it states Drafts on username@ur.rochester.edu.

Step 10

Click OK and close Thunderbird, then re-open it.