What is legally restricted information?

Protected or restricted information is any information that is protected by law or policy and that requires a higher level of access control and security protection. The University’s Policy on IT defines the University data classifications, such as legally restricted information, and the policies associated with each classification.

When am I required to use SecureMail?

Type of Information Recipient Type Normal Email SecureMail
Not legally restricted All X
Legally restricted Non-URMC faculty or staff X
Students X
URMC faculty or staff X
Non-University email address X

Is SecureMail available to Office 365 users?

Since Office 365 is a cloud service, information in these email accounts reside outside of University facilities. If Office 365 users must send email with legally restricted information, they are required to use SecureMail (Voltage) to keep the information more secure. (See the University’s email policy for more information.)

How do I enable JavaScript for using SecureMail?

Select your default browser for a tutorial on enabling Javascript:

Can I read SecureMail on my mobile device?

Yes, but not all mobile devices enable the link in the “message_zdm.html” SecureMail attachment.  We recommend the following browser/device configurations for best results:

  • Android: Chrome, Opera
  • iPad: Chrome, Safari (mixed results depending on Apple security features applied with a version update or patch)
  • iPhone: Chrome, Safari (mixed results depending on Apple security features applied with a version update or patch)

The Dolphin browser also works for most mobile devices.

Use of the iPhone and Android applications to read SecureMail is allowed; however, its use is not supported by University IT.

Why do University users receive my SecureMail messages unencrypted?

When using the !secure subject-line keyword, the SecureMail service only encrypts messages that leave the user’s email system. Messages between users on the same email system (Exchange-to-Exchange), are not encrypted since they remain within a secured mail environment.