3D printing allows you to create physical, three-dimensional objects from digital files. This service is available in Rettner 201 on River Campus. Prints are charged at a per-gram rate to a URos (Flex) account.
ACCESS Plus allows students to view their academic history and their current course schedule. It also allows faculty and staff to submit grades and manage holds.
Active Directory (AD) is your domain account at the University, used to log in to Windows workstations, the UR_Connected wireless network, Office 365, SharePoint, Skype, and other applications. AD accounts are automatically provisioned upon joining the University.
AlertUR is the University's emergency notification system. In the event of an emergency, alerts are sent to the University community by phone call, text message, or email. All students and employees are automatically enrolled with their University email address. You can opt to provide other contact information by logging in to the system with your NetID.
Cylance Antivirus is available at no cost for University-owned Windows and Mac devices. The software should be installed when a new computer is first configured to connect to the network, or your departmental IT staff can assist. For personal computers, click on the Download Antivirus button to learn more.
Blackboard (Learning Management System)
Blackboard is a virtual hub for student services that provides access to online course materials, grades, organizations, accounts, and many other academic and campus services. Course information is also accessible through the University's mobile app (UR Mobile) on some devices.
Box allows you to share and collaborate on documents and other files online. With a UR Box account, you can collaborate with individuals both internal and external to the University.
Cellular and Data Plans
University faculty, staff, and students can receive discounted plans through two major cellular providers, Verizon and AT&T. There are plans for both devices used for University business and personal use. The discounts also extend to tablet and hotspot data plans and international data plans.
Computer labs equipped with Windows and Macintosh computers, printers, and other technology are located around campus. Specialized software is installed on lab computers for use in coursework.
Computer Repair (Students)
The Help Desk in the IT Center offers computer repair service for undergraduate students in Arts, Sciences and Engineering. Students can check in their machine with technicians who will run a standard repair procedure to fix software-related issues and complications that can arise from viruses and spyware.
Computer Repair (University Wide)
The UR Tech Store has partnered with local vendors to provide warranty and non-warranty repair service for faculty, staff, and students. Students must drop off equipment at the store's location in Rush Rhees Library. Departmental repairs can be performed on site.
Host and domain names in the Internet's Domain Name System carry significant marketing and branding value. Third-level host or domain names under rochester.edu are reserved for names of organizational sub-divisions or institution-wide activities/services. All names must be registered with University IT.
Email aliases provide everyone in the University community with consistent and easy-to-remember email addresses based on their name (e.g., firstname.lastname@example.org). You can opt in and choose an email alias. This does not require you to reconfigure your email application or re-subscribe to any email lists.
University IT can help integrate Google Analytics into your website to gather data on user interactions, which you can use to improve your website. University IT also consults on creating properties, views, segments, custom campaigns, and other features of Google Analytics.
Human Resource Management System (HRMS)
The Human Resource Management System (HRMS) allows you to access payroll, benefits, and recruiting information. It also supports time keeping and attendance tracking for staff and students through the Kronos clocks that are installed in many University workspaces.
Instructional Technology Resources
Technology can assist with making instruction more effective, accessible, and comprehensive. A variety of instructional technology resources are available for faculty and students at the University.
IT Equipment Recovery Program
You can securely recycle personal or University-owned consumer electronics free of charge. Hard drives in recycled equipment will be destroyed at a secure University location, and serial number tracking on hard drives will give you peace of mind. Please keep all equipment secured until pickup.
Large Format Printing
Large format printing allows you to create posters or other oversized prints from digital files. This service is available in Rettner 201 on River Campus. Prints are charged at a per-linear-inch rate to a URos (Flex) account.
Mailing Lists: ListServ
ListServ allows you to send an email to a single address, and then have that message automatically delivered to a group of people. Mailing lists enable easy two-way communication between you and other members of your list, both internal and external to the University. Listserv is effective for announcements, moderated discussions, and mailing to groups on varies email systems.
The IT Center will contains a self service media conversion station. Convert documents, photos, books, and multimedia into different formats that better support the needs of academic departments and program coursework.
The IT Center loans laptops and digital cameras to faculty, staff, and students for up to 3 days.
Your NetID is your account for securely accessing a variety of online services at the University of Rochester, such as the Human Resources Management System (HRMS), Blackboard, UR Gmail, and VPN.
Parking Management System
The parking system manages online parking permits, citations, gates, and intercoms.
Color and black and white printing is available in computer labs and at kiosks across the University. Prints are charged at a per-page rate to either a URos (Flex) account or Visitor account balance.
Remote Access (VPN)
A Virtual Private Network (VPN) is used to access restricted University resources from off campus through a secured Internet connection. Faculty, staff, and students with a current, active relationship with the University can use VPN. University resources that do not require VPN to access remotely include email, SharePoint, and most library resources.
ResNet is the wired residential network at River Campus, Eastman Living Center, South Campus and Riverview Apartments.
Rettner 201 Software Consulting
Need help with software? Want to learn something new in 30 minutes? Try our new consulting service in Rettner 201. It's FREE!
Software Site Licensing
The UR Tech Store manages site licenses for commonly used software programs for math and statistics, science and engineering, bibliography management, security, online surveys, and other areas.
The University uses Proofpoint to help protect University email addresses from spam, phishing messages, and other malicious email. Proofpoint also protects all mailing lists and distribution lists. You are automatically enrolled in Proofpoint.
Student Email (Gmail)
University IT, in collaboration with Google, Inc., provides a Gmail interface for student email. This system features unlimited email storage, enhanced mail search, Instant Messenger chat integration, access to Google Drive and full calendar use.
Student Telephone & Voicemail
Students can request in-room telephone and voicemail service if they live in a residence hall. In-room phone service includes telephone and voicemail, 5-digit on-campus calling, free local calls, 800-number calls, and 24-hour help and information.
Timekeeping System (Kronos)
Kronos captures employee time swipes daily at 150+ time clocks and sends them to the Human Resources Management System (HRMS).
Two-Factor Authentication (Duo)
Duo is a tool that provides two-factor authentication to better protect University accounts with remote access to sensitive information. After logging in with your user name and password, you use a physical device such as your mobile phone, tablet, or landline phone to verify your identity.
UR Cable TV
The UR Cable TV Service has been upgraded to include a new high definition channel lineup. Users should re-program their TVs to find the new channels that are listed below.
UR Financials (Workday)
UR Financials (Workday) manages the University's financial and accounting activities. It currently supports chart of accounts, general accounting and reporting, fund accounting, post-award grant management, and accounts payable. Future developments will include billing and accounts receivable, budget development and forecasting, treasury, and encumbrance of expense.
UR Mobile is the University's mobile app that provides on-the-go access, to events, the online directory, maps, bus tracking, and other resources. The app is available on iOS, and Android.
UR Tech Store
The UR Tech Store offers computer hardware and software, as well as an extensive line of computer accessories, audio/video equipment, video gaming products, and more. Educational discounts are available to the University community.
Usability testing measures the quality of users' experience when interacting with a service or application. Faculty, staff, or students on any campus may volunteer to participate in a usability session. Usability practitioners on any campus may recruit from the pool of volunteers. University IT can consult on usability testing methods.
Video services include HD video recording and editing, green screen work, creating motion graphics, sharing or archiving content, storyboarding, outline development, and basic scripting. Common video productions include lecture/event recordings, tutorials, instructional/course content creation, and promotional videos.
Web services include support for the University's central web server (WWW) and related sites. University IT will provide you with information on how to create and maintain your own site or consult on your site development.
Wireless access is available across all campuses in academic buildings, residence halls, medical departments, and other spaces, covering a total of about 5.5 million square feet. The University also participates in Eduroam, which provides secure Internet access for students, researchers, and staff when visiting other Eduroam-participating institutions.
Zoom Video and Web Conferencing
Zoom video and web conferencing allows up to 100 participants to simultaneously collaborate over the Internet. You can attend video or audio meetings, share presentations, hold training seminars, and more from any location with a computer and Internet connection.