3D printing allows you to create physical, three-dimensional objects from digital files. This service is available in Rettner 201 on River Campus. Prints are charged at a per-gram rate to a URos (Flex) account.
Active Directory (AD) is your domain account at the University, used to log in to Windows workstations, the UR_Connected wireless network, Office 365, SharePoint, Skype, and other applications. AD accounts are automatically provisioned upon joining the University.
AlertUR is the University's emergency notification system. In the event of an emergency, alerts are sent to the University community by phone call, text message, or email. All students and employees are automatically enrolled with their University email address. You can opt to provide other contact information by logging in to the system with your NetID.
Cylance Smart Antivirus is available at no cost for University-owned Windows and Mac devices. The software should be installed when a new computer is first configured to connect to the network, or your departmental IT staff can assist. For personal computers, click on the Download Antivirus button to learn more.
Blackboard (Learning Management System) – For Faculty & Instructors
Blackboard is the University's Learning Management System and provides faculty and instructors a place to manage their course content, collect student assignments, facilitate online tests, and more. It also provides access to many of the technology tools available for teaching.
Blackboard (Learning Management System) – For Students
Helpful documentation and descriptions of Blackboard features and tools for students. If you have questions about Blackboard, or the student portal in general, check out the Student FAQ.
The following are some basic features of Blackboard that will help you manage your course.
Blackboard Discussion Boards
The Discussion Board is an asynchronous communication tool that lets students or groups of students participate in threaded online forums. Discussion boards are hierarchically organized forums with threads and replies. Typically used by instructors to post course-related questions and have students provide answers.
Blackboard has the ability to distribute interim grades (homework, quizzes, tests, assignments) to students throughout the term.
Blackboard Online Assessment
Collecting assignments electronically via the Assignments tool is one of the most popular used in Blackboard. Blackboard can also be used to facilitate online tests and surveys. Tools often used for online conversations (discussions, blogs etc.) can also be graded and managed in the Grade Center by the instructor.
Blackboard Online Course Content
Delivering content online to your students is an important part of your teaching process. You can deliver any electronic digital information to your students through Blackboard.
Box allows you to share and collaborate on documents and other files online. With a UR Box account, you can collaborate with individuals both internal and external to the University.
Box Drive is a desktop application that provides access to all of your files and folders in the Box cloud. Create and work with files using the applications on your computer and any changes you make will automatically save back to your Box account. Use Box Drive to quickly and easily leverage Box's collaborative features such as sharing, locking, and creating Box Notes.
Business Continuity Management
Focuses on the business process recovery, in the event of a down-time incident. The business recovery plan tool provides departments with the ability to build their plans, upload business process documentation and download those plans during a downtime incident, in order to maintain the highest level of productivity.
Cellular and Data Plans
University faculty, staff, and students can receive discounted plans through two major cellular providers, Verizon and AT&T. There are plans for both devices used for University business and personal use. The discounts also extend to tablet and hotspot data plans and international data plans.
Computer labs equipped with Windows and Macintosh computers, printers, and other technology are located around campus. Specialized software is installed on lab computers for use in coursework.
Computer Repair (Students)
The Help Desk in the IT Center offers computer repair service for undergraduate students in Arts, Sciences and Engineering. Students can check in their machine with technicians who will run a standard repair procedure to fix software-related issues and complications that can arise from viruses and spyware.
The Contract Management Program offers stewardship and consistency for Information Technology (IT) contracts and services as a value-added service.
Host and domain names in the Internet's Domain Name System carry significant marketing and branding value. Third-level host or domain names under rochester.edu are reserved for names of organizational sub-divisions or institution-wide activities/services. All names must be registered with University IT.
Email aliases provide everyone in the University community with consistent and easy-to-remember email addresses based on their name (e.g., firstname.lastname@example.org). You can opt in and choose an email alias. This does not require you to reconfigure your email application or re-subscribe to any email lists.
Gartner Research Access
University faculty, staff, and students are granted access through the University’s enterprise contract. For faculty, staff and students, Gartner’s research can help validate technology decisions defined in requests for proposals and requests for information. Two popular qualitative data analysis tools — the Magic Quadrant and the Hype Cycle — are especially helpful.
University IT can help integrate Google Analytics into your website to gather data on user interactions, which you can use to improve your website. University IT also consults on creating properties, views, segments, custom campaigns, and other features of Google Analytics.
Human Resource Management System (HRMS)
The Human Resource Management System (HRMS) allows you to access payroll, benefits, and recruiting information. It also supports time keeping and attendance tracking for staff and students through the Kronos clocks that are installed in many University workspaces.
Instructional Technology Resources
Technology can assist with making instruction more effective, accessible, and comprehensive. A variety of instructional technology resources are available for faculty and students at the University.
Integration Platform (Boomi)
The integration platform allows users to build, deploy, and manage integrations between databases, applications, and software-as-a-service both on premise and in the cloud. The platform can be utilized for self-service integration development, or University IT offers integration development services.
IT Center Lending Library
The IT Center loans laptops to faculty, staff, and students for up to 3 days.
IT Equipment Recovery Program
You can securely recycle personal or University-owned consumer electronics free of charge. All devices are tracked by serial number and all hard drives and storage media are physically destroyed at a secure location to provide you with peace of mind. Please keep all equipment secured until pickup.
LastPass is a password management tool that uses strong encryption to ensure the only way to access your password is by creating and using one strong "master" password to protect the credentials of all your other accounts. Whether you are at work, home, or through the app- no matter where you access LastPass you'll have access to all your passwords.
Mailing Lists: Listserv
Listserv allows you to send an email to a single address, and have the message automatically delivered to a group of people. Mailing lists enable easy two-way communication between you and other members of your list, both internal and external to the University. Listserv is effective for announcements, moderated discussions, and mailing to groups on a variety of email systems.
Your NetID is your account for securely accessing a variety of online services at the University of Rochester, such as the Human Resources Management System (HRMS), Blackboard, UR Gmail, and VPN.
Online Collaboration Tools for Teaching
The University offers a number of options for online collaboration between students. These tools offer different workspaces for different purposes, including documentation, bulletin board, and annotation and note-taking.
Discussion boards are useful tool facilitate learning, asynchronous communications in both face-to-face and online or hybrid courses. A discussion board might be used to begin a conversation amongst students prior to a class meeting, or continue a conversation following a class meeting. Discussion boards can also be used as assessment tools by turning on grading.
Parking Management System
The parking system manages online parking permits, citations, gates, and intercoms.
Piazza is a free, online gathering place where students can ask, answer, and explore 24/7, under the guidance of their instructors. Students as well as instructors can answer questions, fueling a healthy, collaborative discussion.
Polling (Poll Everywhere)
Poll Everywhere is a polling system that allows you to capture audience feedback live, across remote meetings, and in hybrid workspaces through live online polling, surveys, Q&As, quizzes, word clouds, and more.
Color and black and white printing is available in computer labs and at kiosks across the University. Prints are charged at a per-page rate to either a URos (Flex) account or Visitor account balance.
Project Portfolio Management
The Project and Portfolio Management Office oversees the overall IT portfolio functions that drive strategy, planning, delivery, and execution across departmental and enterprise impacting projects and programs. Provides oversight for several Service Centers, including the Project Management Office and multiple University help desks to ensure appropriate customer service levels
Remote Access (VPN)
A Virtual Private Network (VPN) is used to access restricted University resources from off campus through a secured Internet connection. Faculty, staff, and students with a current, active relationship with the University can use VPN. University resources that do not require VPN to access remotely include email, SharePoint, and most library resources.
ResNet is the wired residential network at River Campus, Eastman Living Center, Books Crossing, South Campus, and Riverview Apartments.
Rettner 201 Software Consulting
Need help with software? Want to learn something new in 30 minutes? Try our new consulting service in Rettner 201. It's FREE!
Smartsheet is a cloud-based application offering lightweight project and task management features for individuals and small groups. Smartsheet uses a spreadsheet-based interface to capture and display action items, budgets, inventory, and more, with a variety of reporting and display features.
The UR Tech Store manages software licenses for commonly used software programs across the University. For information about software not listed, please contact UR Tech Store.
Spam Management (Proofpoint)
The University uses Proofpoint to help protect University email addresses from spam, phishing messages, and other malicious email. Proofpoint also protects all mailing lists and distribution lists. You are automatically enrolled in Proofpoint.
Stream2 service is now available on all University of Rochester networks! Stream2 is an IPTV (Internet Protocol Television) service from Apogee that allows you watch live TV and sports from your computer, tablet, phone, AppleTV, Roku and Amazon Firestick. This service allows you access to your favorite shows from anywhere on campus.
Student Email (Gmail)
University IT, in collaboration with Google, Inc., provides a Gmail interface for student email. This system features 10Gb max storage (including email), enhanced mail search, Instant Messenger chat integration, access to Google Drive and full calendar use.
Student Telephone & Voicemail
Students can request in-room telephone and voicemail service if they live in a residence hall. In-room phone service includes telephone and voicemail, 5-digit on-campus calling, free local calls, 800-number calls, and 24-hour help and information.
Timekeeping System (Kronos)
Kronos captures employee time swipes daily at 150+ time clocks and sends them to the Human Resources Management System (HRMS).
Two-Factor Authentication (Duo)
The University uses Duo for Two-Factor Authentication to better protect University data, especially when University accounts are used fraudulently to gain remote access to sensitive information. Duo authentication occurs after you log in with your user name and password using a mobile phone, tablet, or landline to verify your identity.
UR Cable TV
The UR Cable TV Service has been upgraded to include a new high definition channel lineup. Users should re-program their TVs to find the new channels that are listed below.
UR Financials (Workday)
UR Financials (Workday) manages the University's financial and accounting activities. It currently supports chart of accounts, general accounting and reporting, fund accounting, post-award grant management, and accounts payable. Future developments will include billing and accounts receivable, budget development and forecasting, treasury, and encumbrance of expense.
UR Mobile is the University's mobile app that provides on-the-go access, to events, the online directory, maps, bus tracking, and other resources. The app is available on iOS, and Android.
UR Student (Workday)
UR Student (Workday) is the University's primary student administration system and supports the processes associated with a student's progression from admission through graduation; including, student records, registration, course rosters, grading, advising, and transcripts. UR Student will be used by all faculty and students and is accessible via a mobile app.
UR Tech Store
The UR Tech Store offers computer hardware and software, as well as an extensive line of computer accessories, audio/video equipment, video gaming products, and more. Educational discounts are available to the University community.
Usability testing measures the quality of users' experience when interacting with a service or application. Faculty, staff, or students on any campus may volunteer to participate in a usability session. Usability practitioners on any campus may recruit from the pool of volunteers. University IT can consult on usability testing methods.
Video services include HD video recording and editing, green screen work, creating motion graphics, sharing or archiving content, storyboarding, outline development, and basic scripting. Common video productions include lecture/event recordings, tutorials, instructional/course content creation, and promotional videos.
Voicethread (Discussion Board)
Voicethread is a tool that can allow you to have a conversation around media. It can be used to facilitate multimedia-based discussions and presentations. Linking Voicethread to your course will automatically create accounts for you (the instructor) and your students based on enrollment within the Blackboard course.
Web services include support for the University's central web server (WWW) and related sites. University IT will provide you with information on how to create and maintain your own site or consult on your site development.
Wireless access is available across all campuses in academic buildings, residence halls, medical departments, and other spaces, covering a total of about 5.5 million square feet. The University also participates in Eduroam, which provides secure Internet access for students, researchers, and staff when visiting other Eduroam-participating institutions.
Zoom Video and Web Conferencing
Zoom video and web conferencing allows up to 300 participants to simultaneously collaborate over the Internet. You can attend video or audio meetings, share presentations, hold training seminars, and more from any location with a computer and Internet connection.