Step 1
Ensure you have followed all necessary steps in the Cable TV Setup Instructions
Verify that your television model does not appear in the chart below:
| Make | Models not Equipped with a QAM tuner |
|---|---|
| Dynex | DX-32L151A11 |
| Element | Do not appear to have QAM tuners |
| Emerson | LC320EM2F, LC401EM2F, EWL20S5B, LC200EM8 |
| Insignia | Do not appear to have QAM tuners |
| LG | Models made prior to 2007 |
| Magnavox | P2MF23ID/37 |
| Samsung | Models made prior to 2009 |
| Seiki | SE24FT01, SE47FY19 |
| Sharp | 32″ Aquos |
| Sony | Models made prior to 2007 |
| Sylvania | Do not appear to have QAM tuners |
| Toshiba | Models made prior to 2007 |
| Westinghouse | DWM32H1G1, DWM32H1Y1, DWM42F2G1, DWM48F1A1, EWM24F1Y1, LTV-27W2, VR-4625 (requires QAM tuner activation) |
Step 2
Some televisions require the QAM tuner to be activated manually.
Search for your television’s manual and/or contact the manufacture to check if the QAM tuner inside the television needs to be activated.
Step 3
If you are using the Pico VMX1-1 QAM tuner make sure the tuner is set to “Cable” and not the default option “Air”.
How to check:
- Access the iview menu via the Menu button on the iview remote. This will bring up a menu with multiple tabs.
- Navigate to the 3rd tab (Channel Search) and set the last setting (search) to “Cable”.
- Note: if you are prompted for a password, the default password on the iview is 000000.
- After completing these steps, return to the default screen and scan for channels.
Step 4
If you have other devices (e.g. a game system, Blu-ray/DVD player, TiVo, etc.) connected to the television, disconnect them all and re-scan. If you discover you receive the full line-up after disconnecting all devices, reconnect each device one at a time until the problem re-emerges. If the problem does present itself again adjust the settings on the device causing the issue or do not connect the device to the television.
Step 5
Perform a factory reset if your television has this option, then re-scan for channels.
Step 6
If the problem persists, check with your neighbor(s) to see if the problem is localized to your room or if the issue is more wide spread. If others in your immediate area are experiencing the same problem call the IT Help Desk at 585-275-2000.
Step 7
If all troubleshooting attempts fail, contact our cable provider:
- Phone: 866-615-8674