AlertUR is the University's emergency notification system. In the event of an emergency, alerts are sent to the University community by phone call, text message, or email. All students and employees are automatically enrolled with their University email address. You can opt to provide other contact information by logging in to the system with your NetID.
The University offers Sophos Antivirus for Windows and Mac OS X to the University community at no cost. Download it on your personal and work computer to keep your computer and the University network safe.
Collaborate is a web conferencing tool that can facilitate synchronous online sessions. It can establish audio and video connections between moderators and participants while offering the use of various tools, such as whiteboard, presentation, application sharing, and web tour, during online sessions.
Box allows you to share and collaborate on documents and other files online. With a UR Box account, you can collaborate with individuals both internal and external to the University.
The campus cable TV service features over 120 channels including local networks, several foreign language channels and HBO.
Cellular and Data Plans
University faculty, staff, and students can receive discounted plans through two major cellular providers, Verizon and AT&T. There are plans for both devices used for University business and personal use. The discounts also extend to tablet and hotspot data plans and international data plans.
Computer labs equipped with Windows and Macintosh computers, printers, and other technology are located around campus. Specialized software is installed on lab computers for use in coursework.
Computer Repair (Students)
The Help Desk in the IT Center offers computer repair service for undergraduate students in Arts, Sciences and Engineering. Students can check in their machine with technicians who will run a standard repair procedure to fix software-related issues and complications that can arise from viruses and spyware.
Computer Repair (University Wide)
The UR Tech Store has partnered with local vendors to provide warranty and non-warranty repair service for faculty, staff, and students. Students must drop off equipment at the store's location in Rush Rhees Library. Departmental repairs can be performed on site.
The enterprise data centers are controlled access environments housing critical technology equipment, applications, and data. They are the hub of the University’s computing resources, which are shared by the academic, medical, research, and administrative communities.
Full disk encryption is available for computers that handle high-risk sensitive data. To protect the data from unauthorized access, all data on your computer’s internal hard drive is converted into unreadable code that cannot be deciphered easily.
Host and domain names in the Internet's Domain Name System carry significant marketing and branding value. Third-level host or domain names under rochester.edu are reserved for names of organizational sub-divisions or institution-wide activities/services. All names must be registered with University IT.
Email aliases provide everyone in the University community with consistent and easy-to-remember email addresses based on their name (e.g., firstname.lastname@example.org). You can opt in and choose an email alias. This does not require you to reconfigure your email application or re-subscribe to any email lists.
Human Resource Management System (HRMS)
The Human Resource Management System (HRMS) allows you to access payroll, benefits, and recruiting information. It also supports time keeping and attendance tracking for staff and students through the Kronos clocks that are installed in many University workspaces.
IT Equipment Recovery Program
You can securely recycle personal or University-owned consumer electronics free of charge. Hard drives in recycled equipment will be destroyed at a secure University location, and serial number tracking on hard drives will give you peace of mind. Please keep all equipment secured until pickup.
Learning Management System (Blackboard)
The Learning Management System is a virtual hub for student services that provides access to online course materials, grades, organizations, accounts, and many other academic and campus services. Course information is also accessible through the University's mobile app (UR Mobile) on some devices.
Mailing Lists: ListServ
ListServ allows you to send an email to a single address, and then have that message automatically delivered to a group of people. Mailing lists enable easy two-way communication between you and other members of your list, both internal and external to the University. Listserv is effective for announcements, moderated discussions, and mailing to groups on varies email systems.
The IT Center will convert documents, photos, books, and multimedia into different formats that better support the needs of academic departments and program coursework.
The IT Center loans laptops and digital cameras to faculty, staff, and students for up to 3 days.
Your NetID is your account for securely accessing a variety of online services at the University of Rochester.
Network registration is required for each computer connected to the University's wired network to better protect University information and resources. In the event that a device is causing network or security problems, network registration allows University IT to more quickly resolve the issue and ensure the safety of other computers on the network.
Color and black and white printing is available in computer labs and at kiosks across the University. Prints are charged at a per-page rate to either a Flex account or Visitor account balance.
Remote Access (VPN)
A Virtual Private Network (VPN) is used to access restricted University resources from off campus through a secured Internet connection. Faculty, staff, and students with a current, active relationship with the University can use VPN. University resources that do not require VPN to access remotely include email, SharePoint, and most library resources.
The Center for Integrated Research Computing (CIRC) provides researchers with hardware, software, training, and support necessary to use high-performance computing and data analytics. The CIRC supports research in a wide variety of academic disciplines and fosters innovative, interdisciplinary collaboration.
ResNet is the wired residential network at River Campus, Eastman Living Center, South Campus and Riverview Apartments.
Software Site Licensing
The UR Tech Store manages site licenses for commonly used software programs for math and statistics, science and engineering, bibliography management, security, online surveys, and other areas.
The University uses Proofpoint to help protect University email addresses from spam, phishing messages, and other malicious email. Proofpoint also protects all mailing lists and distribution lists. You are automatically enrolled in Proofpoint.
Student Email (Gmail)
University IT, in collaboration with Google, Inc., provides a Gmail interface for student email. This system features unlimited email storage, enhanced mail search, Instant Messenger chat integration, access to Google Drive and full calendar use.
Student Telephone & Voicemail
Students can request in-room telephone and voicemail service if they live in a residence hall. In-room phone service includes telephone and voicemail, 5-digit on-campus calling, free local calls, 800-number calls, and 24-hour help and information.
Two-Factor Authentication (Duo)
Duo is a tool that provides two-factor authentication to better protect University accounts with remote access to sensitive information. After logging in with your user name and password, you use a physical device such as your mobile phone, tablet, or landline phone to verify your identity.
UR Financials (Workday)
UR Financials (Workday) manages the University's financial and accounting activities. It currently supports chart of accounts, general accounting and reporting, fund accounting, post-award grant management, and accounts payable. Future developments will include billing and accounts receivable, budget development and forecasting, treasury, and encumbrance of expense.
UR Mobile is the University's mobile app that provides on-the-go access to Blackboard, the online directory, maps, and other resources. The app is available on iOS, Android, BlackBerry, and as a mobile website on other phones and tablets.
UR Tech Store
The UR Tech Store offers computer hardware and software, as well as an extensive line of computer accessories, audio/video equipment, video gaming products, and more. Educational discounts are available to the University community.
Usability testing measures the quality of users' experience when interacting with a service or application. Faculty, staff, or students on any campus may volunteer to participate in a usability session. Usability practitioners on any campus may recruit from the pool of volunteers. University IT can consult on usability testing methods.
Video services include HD video recording and editing, green screen work, creating motion graphics, sharing or archiving content, storyboarding, outline development, and basic scripting. Common video productions include lecture/event recordings, tutorials, instructional/course content creation, and promotional videos.
Create interactive, 360° virtual tours of campus spaces or events. Navigation within the panoramas can direct viewers to multiple locations and provide additional information about the spaces.
The VISTA Collaboratory is a visualization lab equipped with an interactive display wall that is connected to University supercomputers. Capable of rendering massive data sets in real time, it provides an immersive environment for researchers to visualize and analyze complex data.
University IT Web Services supports the University's central web server (WWW) and related sites. They will provide you with information on how to create and maintain your own site or consult on your site development.
Wireless access is available across all University campuses in academic buildings, residence halls, medical departments, and other spaces. In total, the wireless network provides about 5.5 million square feet of coverage.