- What is a NetID?
- How do I reset my password?
- What if I cannot remember my NetID and need to change my UR or URMC Active Directory account?
- What if I cannot remember my URID?
- What if my account is expired and my sponsor is not available?
- How do I change my name?
- How do I change my email address?
- Need Help?
What is a NetID?
Regardless of whether or not you need a UR or URMC Active Directory account, you will be provisioned with a NetID as well. A NetID provides the ability to reset and manage all university related passwords through myIdentity Self Service. Provisioning a NetID aids in uninterrupted access to applications as applications transition from NetID authentication to AD authentication in the future.
How do I reset my password?
All university related passwords can be managed through myIdentity Self Service by logging in with your NetID and password.
What if I cannot remember my NetID and need to change my UR or URMC Active Directory account?
If you cannot remember your NetID, you can retrieve your NetID account name, by clicking the Forgot NetID? link on the myIdentity Self Service login page and then inputting your URID and date of birth. If you cannot remember your URID, please contact your sponsor. Your URID is at the bottom center of your guest details page in the Guest Account System interface.
What if I cannot remember my URID?
If you cannot remember your URID, please contact your sponsor. Your URID is at the bottom center of your guest details page in the Guest Account System interface.
What if my account is expired and my sponsor is not available?
Please reach out to the University IT Help Desk at 585-275-2000 or UnivITHelp@rochester.edu.
How do I change my name?
Contact the appropriate Help Desk depending on which accounts were requested for you:
**Please Note: You will be required to verify your identity.
AD Account Help Desk Contact Information:
- UR (University IT): University IT will change your NetID and UR domain account.
- 585.275.2000
- univithelp@rochester.edu
- URMC (URMC ISD): ISD will change your URMC domain account and then warm transfer you to the University IT Help Desk to have your NetID changed.
- 585.275.3200
- HelpDesk_ISD@urmc.rochester.edu
- UR/URMC (URMC ISD):ISD will change your URMC domain account and then warm transfer you to the University IT Help Desk to have your NetID and UR account changed.
- 585.275.3200
- HelpDesk_ISD@urmc.rochester.edu
How do I change my email address?
Contact the University IT Help Desk at 585-275-2000 or univithelp@rochester.edu.
Need Help?
Please reach out to the University IT Help Desk at 585-275-2000 or UnivITHelp@rochester.edu.