University IT

What are the steps I need to take to ensure my new hire has all of their IT accounts and access on their first day?

1. Ensure that your new hires paperwork has been submitted to HR so they have it completed at least 3 business days prior to their expected start date.
2. Request any additional access like application or shared drive access through the ISD Service Portal.

How will my new hire receive their IT accounts and access on their first day?

1. New hires will receive their URIDs at either IT or HR orientation.
2. The URID will be used to complete New User Initialization at https://myidentity.rochester.edu/newuser.
3. During initialization, your new hire will learn their usernames, set their first time password, register for Duo and set up security reset questions.
4. The new hire will receive an IT welcome letter giving them the Help Desk phone number and email address as well as other IT information.

Do I need to request an account for my new employee?

No. Accounts will be automatically created overnight the evening after the new employee has been entered into the HR system.

When will my new employee's AD account be created?

Accounts will be automatically created overnight the evening after the new employee has been entered into the HR system.

Will I receive any notification the new employee's AD account is created?

Yes. You will receive an email letting you know that an account has been created with your new employee’s username and any security groups.

How do I learn my new employee's email address?

Email addresses will be populated in the Global Address List (GAL) up to 24 hours after creation.

What access will be applied to my new employee's account?

Access will be granted based on the template associated with your department, and your new hire’s job code. You can view templates at https://myidentity.rochester.edu/urmctemplateviewer and request updates through the ISD help desk.

How do I request other application access including access to Pyxis and Collecting Credit card payments?

Additional access can be requested through the ISD Service Portal.

My employee is changing positions (outside of our department), do I need to do anything?

Automation will adjust your employee’s permissions automatically.

My employee is changing positions (in the same department), do I need to do anything?

Automation may not automatically adjust your employee’s permissions and a ticket should be submitted through the ISD Service Portal if security group changes are necessary.

My employee is getting a second job (outside of our department), do I need to do anything?

Automation will adjust your employee’s permissions automatically. Any additional access should be submitted through the ISD Service Portal if security group changes are necessary.

My employee is getting a second job (in the same department), do I need to do anything?

Automation may not automatically adjust your employee’s permissions and a ticket should be submitted through the ISD Service Portal if security group changes are necessary.

When can my new employee initialize their account?

Accounts for staff cannot be initialized until the start date in the HR system.Faculty may initialize before their start date.

What's a 'Reports_to'?

Manager or supervisor in the HR system.

How does my new employee update their telephone number and office location in the GAL (Global Address List)?

Telephone number and office location GAL updates, can be requested through the ISD Service Portal.