University IT

What should I do if I receive a registration error?

1. Disable wireless on your machine; you will only be able to register through a LAN connection.
2. If the issue persists, contact the IT Center Student Help Desk during their hours of operation.

I already registered on my computer, but I am still being redirected to the registration page. What should I do?

1. Make sure that you empty the cache.
2. After waiting for 10 minutes, reboot your machine.
3. If the issue persists, contact the IT Center Student Help Desk during their hours of operation.

I want to register a device that cannot access a web browser. What should I do?

• You will need to manually register your device.
• If you need assistance finding the MAC address on your device, consult the manufacturer’s web page.

What type of connection does ResNet use? Is there wireless?

ResNet uses a 1 Gigabit connection for all wired ports. In addition to our wired network, most parts of campus are covered by University IT wireless networks. You are NOT allowed to use personal wireless routers on ResNet; however, wired routers are allowed.

How many systems can I register?

You can register a maximum of two (2) devices per user name. This includes computers, game consoles, and routers. If you are using a router, you must register that router with ResNet, then you can connect multiple computers through that router. Any computers that are connected through that router are the responsibility of the customer who registered the router.

How can I find the hardware address of my game console?

Your hardware address will be a set of 6 pairs of 2 characters from 0-9 or A-F.

XBox 360

1. Navigate to the System area in the XBox Dashboard.
2. Select Network Settings.
3. Select Edit Settings.
4. Select Additional Settings.
5. Select Advanced Settings.

Playstation 3

1. Start your PS3 without a disc.
2. Find the “System Settings” icon and select it with the X Button.
3. Find the “System Information” button and select it with the X Button.
4. Your MAC address will be listed on that page.

Wii

1. From the Wii Channel menu, select “Wii Settings” (the round button on the bottom-left of the screen with “Wii” on it).
2. Select “Internet,” then “Console Settings.”
3. The MAC address of the Wii console is displayed on the first line.

My computer is not working correctly. What can I do?

In addition to providing the Internet services on the wired network, the ResNet team offers limited computer support for undergraduate students in Arts, Science and Engineering. They do not support hardware problems but do support most software issues for Windows and Macintosh computers. The ResNet team does not support Linux systems and does not backup data for customers, but they will help you if you need support backing up data to your own media.

If you have a problem with your computer, you can stop by the IT Center Student Help Desk in Rush Rhees library. If it is determined your computer has a hardware problem, your computer will be returned to you with the recommendation that you contact the manufacturer for further support. If it is a software issue, we will give our best effort to resolve the issue. ResNet will not provide operating, application, or other system media, so you must supply your own.

What security software do you recommend?

The University has a site license for antivirus software available free to any member of the UR community.

How can I access ResNet if I forgot my NetID or password?

Visit the NetID page for information on how to recover your NetID or password.

I received an email saying they found pirated music/software on my computer. What should I do?

If you received an email notifying you of a piracy violation, delete the offending files and software. If you believe you received this email in error, contact the Dean of Students Office and bring your computer to the IT Center Student Help Desk to receive further consultation.

Why can't external users reach my network device?

By default, network devices are not accessible to external Internet users. In order to make your device accessible on ResNet, you must fill out this form. The ensuing review process and firewall changes can take up to five business days to complete.