- Who needs a license?
- How do I get a license?
- Who can I collaborate with?
- Is there a storage limitation?
- What is the data classification that Smartsheet is approved to hold?
- How do I contact Smartsheet support?
- Can I get assistance creating a Smartsheet process to assist with my use case?
- If I'm leaving the University, how do I transfer content (sheets)?
- What additional features are provided with the Smartsheet Enterprise Plan?
Who needs a license?
Users need a license to create new content (sheets). Collaborators do not need a license to view and/or edit.
Click here for a detailed comparison.
Who can I collaborate with?
Licensed users can share sheets with other University of Rochester Smartsheet users.
What is the data classification that Smartsheet is approved to hold?
Smartsheet is secure and approved for low, medium, and high-risk data.
How do I contact Smartsheet support?
Smartsheet support can be contacted via email using their webform: https://help.smartsheet.com/contact/smartsheetapp
Can I get assistance creating a Smartsheet process to assist with my use case?
The University’s Smartsheet plan includes unlimited access to the Smartsheet Pro Desk. The Pro Desk offers one-on-one time with a Smartsheet expert to give you an advantage in your setup time and help understand the tool’s abilities and best practices. To register for a 30-minute session:
- Visit https://supportportal.smartsheet.com/.
- Choose “Sign in with Smartsheet.”
- Choose “Sign in with Microsoft.”
- At the top of the page, select Pro Desk.
- Choose “Schedule New Appointment.”
If I'm leaving the University, how do I transfer content (sheets)?
Departing employees should work with their manager to identify new owners for Smartsheet workspaces.
What additional features are provided with the Smartsheet Enterprise Plan?
The Enterprise plan includes access to four premium applications, including Calendar App, DataMesh, Dynamic View, and Pivot App. Learn more and find step-by-step instructions on our Tutorials page.