Duo Universal Prompt

In the next several weeks, you will see a new look for Duo Security as we roll out a redesigned Duo authentication prompt.

Action required:

Noaction is required on your part. This is to notify you of the upcoming changes to the Duo user interface (UI) and let you know what to expect. 


What is changing?

  • The new Duo Universal Prompt will come from a Duo website (duosecurity.com).
  • The new Duo Universal Prompt will look different:
  • The Remember me for 30 days checkbox will be replaced with a Yes, trust browser option. The result will be the same. Remember do not use this option on a shared computer.
  • The Universal Prompt remembers your last-used authentication method (e.g., Duo Push, security key, etc.) and displays that option by default. You will not see other available log in methods until you click “Other options.”
  • Once you land on the Universal Prompt, it will automatically send a Duo Push to your device without needing to click a button (if you use Duo Push).

         Duo Universal Prompt                                                       Old Duo Prompt
                (New Look)





Device Management

You will be able to manage your own devices by going to “Other options” in the Universal Prompt and selecting “Manage devices.”

  •  After verifying your identity, you will see the device management portal, where you can click Add a device and Duo will guide you through the setup.

Step 1: Select “Other Options”

Step 2: Select “Manage Devices”


Applications will move to the Duo Universal Prompt over the next few months wrapping up in April 2024.

Below is a list of when applications will move to the Duo Universal Prompt.

Application Date
M365 March 2023
CyberArk October 2023
Crowdstrike October 2023
Keeper November 2023
Shibboleth Migration #1: 4 apps December 12, 2023
Shibboleth Migration #2: 160 apps December 19, 2023
Shibboleth Migration #3: 3 apps January 9, 2024
Shibboleth Migration #4: 6 apps January 16, 2024

Questions? Please reach out to the Help Desk/Service Desk or submit a ticket with any questions. 

You can also find a user’s guide to the Universal Prompt at  https://guide.duo.com/universal-prompt. 

University IT Help Desk

URMC ISD Help Desk