Requirements

Microsoft 365 email access requires Outlook 2016 or newer.
If you have an older version, please contact your appropriate help desk for assistance upgrading.

Outlook for Microsoft Windows / PC

  1. Open the Outlook app and proceed to add an account.
  2. Type your Full email address (Username@UR.Rochester.edu or Username@URMC.Rochester.edu) in the Email field and click Add Account.
  3. Type your email password in the password text box and click Sign In.
  4. After loading, an in-window browser page will pop-up with the Microsoft login page. Enter your email password here.
  5. A Duo window should pop up next. Authenticate with Duo with your preferred method.
  6. Another Microsoft window should come up asking for Permissions. Accept the permissions request.
  7. When prompted to use your UR / URMC account everywhere on your device, uncheck Allow My Organization to Manage My Device and click Yes.

Outlook for Apple macOS / Mac

  1. Open the Outlook app and proceed to add an account.
  2. Type your Full email address (Username@UR.Rochester.edu or Username@URMC.Rochester.edu) in the Email field and click Next.
  3. Type your email password in the password text box and click Sign In.
  4. After loading, an in-window browser page will pop-up with the Microsoft login page. Enter your email password here.
  5. A Duo window should pop up next. Authenticate with Duo with your preferred method.
  6. Another Microsoft window should come up asking for Permissions. Accept the permissions request.
  7. If prompted to have Outlook access your macOS’s keychain or if Outlook is prompting about a secure certificate, click Always Allow.

Outlook for Google Android Phones & Tablets

  1. Open the Outlook app and proceed to add an account.
  2. Type your Full email address (Username@UR.Rochester.edu or Username@URMC.Rochester.edu) in the Email field and click Next.
  3. Type your email password in the password textbox and click Sign In.
  4. After loading, an in-window browser page will pop-up with the Microsoft login page. Enter your email password here.
  5. A Duo window should pop up next. Authenticate with Duo with your preferred method.

Outlook for iOS / Apple iPhone & iPad

  1. Open the Outlook app and proceed to add an account.
  2. Type your Full email address (Username@UR.Rochester.edu or Username@URMC.Rochester.edu) in the Email field and click Next.
  3. Type your email password in the password textbox and click Sign In.
  4. After loading, an in-window browser page will pop-up with the Microsoft login page. Enter your email password here.
  5. A Duo window should pop up next. Authenticate with Duo with your preferred method.