The SecureMail encryption service is available to University faculty and staff within the Exchange 2010 system. It is required for use when sending high-risk information to cloud email services (including URgmail and Office 365) and non-University of Rochester email addresses. Following the steps below to begin using SecureMail.

Step 1

Send a non-secure email to alert the recipients of your messages that you will be using SecureMail.

Steps for your recipients to take can be found in the tutorials for recipients of SecureMail.

Be sure to include the following information:

  • You will receive an email notification from the University of Rochester that a secured email is waiting to be delivered to you and that you need to register one time to receive secured email via Voltage Security, Inc.
  • Please look for this notification message. Some email systems may put this notification message in your Junk or Spam email folder.
  • Follow the link in the notification message to complete the registration. There is no cost to register for, receive, or reply to Voltage-secured email.
  • During the registration process, make sure that your Web browser is configured with JavaScript processing enabled.
  • When you receive a Voltage-secured email message, you will need to open the attachment named “message_zdm.htm”. You will be prompted to supply the password that you created during Voltage registration.
  • If you have questions or problems registering or reading the email message, you can contact the University of Rochester IT Help Desk by phone at (585) 275-2000 or email at

Step 2 (Optional)

Windows Outlook users can send SecureMail with a click of a “Send Secure” button using the SecureMail Outlook Plugin for Windows. After the installation, a “Send Secure” button will appear in “Messages” whenever a new message or reply is being composed.

Install this plugin yourself:

  1. Download the plugin (Windows 32-bit Install | Windows 64-bit Install)
  2. Choose “Run” when asked, “Do you want to run or save VoltageEncryption_SecureMail_xxx.msi from”
  3. The security scan will issue a warning that “VoltageEncryption_SecureMail_xxx.msi is not commonly downloaded and could harm your computer.” Select the “Run Anyway” option to continue with the installation.

Request the plugin installation:

Request the installation through the IT Help Desk at or 275-2000

Step 3

Mark an email to be secured by including “!secure” (without quotes) anywhere in the Subject line of the email as you compose it. For example, the composed message might look like:

From: Smith, John
To: Doe, Jane
Subject: Research Program (!secure)

In regards to our research program…


From: Smith, John
To: Doe, Jane
Subject: !secure message – Research Program

In regards to our research program…

The !secure keyword will be recognized by the SecureMail service in any mix of upper and lower case. It will not be removed before the email is secured and sent. It works regardless of which mail client is used to access the mailbox, including mobile email apps.