Update #2

8/4/2021 at 9:28 AM

This maintenance was completed successfully.

Update #1

07/29/2021 at 4:43 PM

Maintenance start Date and Time: 07/31/2021 at 7:00 AM

Duration: 5 Hours

Description: University Engineers and Vendor partners are purging data from the GNAV ACD Reporting Server that is from 2019 & older on 7/31/21 beginning at 7 AM. The GNAV server will be rebooted as part of the process. The data purge is necessary in order to conserve system resources. If you wish to keep any of this data, run the appropriate reports and save the data to your PC before this date.

Any users that are running GNAV will lose their connection during the maintenance and will have to reconnect at the conclusion of the maintenance.

There will be no impact to callers or to the ACD systems monitored by GNAV during the maintenance.