Update #2

7/28/2023 at 10:18

Incoming calls to 275 2000 (the UR helpdesk) are now routing correctly.

University IT Engineers are working with the vendor for RCA.

Update #1

7/28/2023 at 8:17

Incoming calls to 275 2000 (the UR helpdesk) are not routing correctly. University IT Engineers are investigating.