Last Updated: November 6, 2025 at 4:38 pm
Services Affected:
- Voice Services
- Phone System
Update #5
11/6/2025 at 4:32pm
Resolved – Frontier and Lumen were able to locate the issue and were able to restore services on the connection between their networks. Engineers have tested and confirmed calls are completing. Engineers will continue to monitor.
Update #4
11/6/2025 at 9:15am
Engineers have been engaging both carriers overnight to get resolution and escalating with them. Both vendors are continuing to troubleshoot the connections between their systems.
Update #3
11/05/2025 at 7:53pm
Engineering and Carrier services continue to troubleshoot this issue with our vendors.
Update #2
11/05/2025 at 5:23pm
We continue to work with our carriers to resolve this issue. We are escalating this to a Priority 3 IT Alert due to the impact across our enterprise systems.
Update #1
11/5/2025 at 2:15pm
We are currently experiencing voice communication issues between two external carriers, Frontier and Lumen. This is impacting call completion between these providers and is affecting not only our enterprise calling but also local businesses in the area. Both carrier partners are actively working to resolve the issue. Engineers are monitoring.