University IT

How do I add printing money to my card?

Any University ID holder can also go to the Customer Service Center to add money by check, cash, or credit card:

Susan B. Anthony Hall, Room 114A
(585) 275-3975
Monday – Friday, 10:00am – 7:00pm
Saturday, 10:00am – 2:00pm
(Hours differ during summer and breaks)

What happens if I make a mistake? Can I get a refund?

You should preview your work by using the application’s Print Preview capability before sending it for printing to determine if there are any errors.

You cannot cancel a job once you have authorized it at a Print Release Station. However, you can choose not to release unwanted jobs. Jobs not released will be deleted after 4 hours and you will not be charged.

Refunds are not offered by University IT or the River Campus Libraries. If the UR Printing group is contacted within eight hours of the print job having been sent, the document can be re-printed at no additional charge if the reprint request is due to poor or damaged output (faded output or lost pages due a jam), or a system error.

If pages are lost due to a corrupted PDF or image printing issue, you will need to visit the Help Desk in the IT Center for assistance.

I sent a job to the printer but decided I no longer want to print it. What do I do?

You do not need to do anything. The job will be deleted automatically from the queue after 4 hours.

I am trying to print a document from Blackboard, but it is not working correctly. What should I do?

Verify that the web browser you are using is one of Blackboard’s supported browsers.

Printing from a browser that is not supported by Blackboard can result in lost pages, the print job not processing, or other errors.

The release station says "failure to connect" or "SQL server timed out". What do I do?

Wait ten seconds and swipe your card again.

This is most likely caused by a delay in the communication between the release station and the server due to a period of inactivity.

If the release station is still unresponsive after a few card swipes, contact Event and Classroom Management at (585) 275-9014.

The printer says "Manual Feed" or "Load MBF". What do I do?

The printer is indicating that either a print has been sent to the printer as a manual feed job, or the paper size for the document is something other than ‘letter’ (8.5 by 11 inches). Follow these steps:

1. On the control panel press the upper right-hand button (“Value Up”),
2. Press the lower left hand button (the ‘enter’ arrow) to confirm that you want to continue printing using the default paper tray.
3. Your print job will then print normally on the ‘letter’ sized paper loaded in the printer.

NOTE: If you force a document that is formatted for a size other than ‘letter’, the page formatting will likely be changed. Your best option is to go back to your document, set the page setup to Letter, and print again.

When I print multiple copies of an Excel document, it creates a separate job for each copy. What should I do?

Unfortunately, this is a known issue with Microsoft Excel and is unavoidable.

I am trying to print a JPEG from Photoshop on a Mac and the printer is only printing lines of code. What should I do?

To prevent this from happening, in the Print dialogue box in the Photoshop options menu, make sure the encoding is set to “JPEG” and not “binary.”

I'm printing a PDF on a Mac and it's printing with a grey background. What's wrong?

To solve this, save the PDF file to the hard disk, and print it using Adobe Acrobat.

I'm trying to print multiple copies of an odd-page document on a Mac, but page one of the second copy is printing on page 3 of the first. How do I separate the copies?

To solve the duplexing problem:

• Click File then Print.
• Uncheck the box titled Collate.
• Print the document again.

I'm trying to print a PDF document, but there are missing pages. How can I make sure this doesn't happen?

Try these steps:

• Download the PDF, open it in Adobe Acrobat and print from here
• Make sure you do not print the PDF as an image. In some case printing a PDF as an image will work but for the majority of files, you do not want this setting enabled
• Check your duplex settings to verify you are printing how you want to print

All matriculated undergraduate students in Arts, Sciences and Engineering will receive a $10 copy/print stipend on September 7, 2022. How do I check my balance?

To see your balance simply login to learn.rochester.edu

From the top right hand navigation select “Services” and then select  “Accounts” from the next level of navigation options.

Sign in to eAccounts and you will see your balance in the category “Copy/Uniprint Only”.