Who can use Zoom?

Zoom is available to all faculty, staff, and students at the University. Your account is provisioned upon logging in for the first time. Non-University participants are able to join meetings without an account, or can create a free personal account at http://zoom.us.

For HIPAA protected use, a HIPAA compliant Zoom environment is available. This instance has the following features and settings to ensure patient data is protected:

  • End-to-end encryption
  • Restricted file-transfer within client
  • Local-only meeting recording

Who can help me learn to use Zoom?

There are a variety of resources available for learning to use Zoom:

  • Tutorials for a variety of basic and advanced Zoom features are available on our Tutorials page
  • The Zoom Help Center has a searchable database of tutorials, videos, FAQs, and more
  • Participate in a weekly Zoom Training Webinar
  • Reach out to your local Zoom Super User. Zoom Super Users are individuals around the University who have received training in using Zoom

Can I integrate Zoom with my Blackboard Learn courses?

Yes, you can make Zoom available in your Blackboard Learn course. Check out the Zoom Integration with Blackboard Learn instructions for more details.

How many meetings can I schedule on my account at once?

Your Zoom account can have as many meetings as you want, but only one active meeting at a time. Be mindful of scheduling overlapping Zoom meetings on your account, as the later meeting will not be available until the earlier meeting completes.

How long are meetings on my account available?

  • A non-recurring meeting will expire 30 days after the meeting is scheduled for. You can restart the same meeting ID as many times as you would like, within the 30 day period.
  • A recurring meeting will expire 365 days after the meeting is started on the last occurrence. You can re-use the meeting ID for future occurrences.
  • Scheduled meetings can be started at any time before the scheduled time. The links will not expire or become invalid unless it is past the 30 day period for a non-recurring meeting, has not been used for over 365 days for a recurring meeting, or has been deleted from your Zoom account. An instant meeting link will expire as soon as the meeting is over.

Can I schedule Zoom meetings directly from Outlook?

Yes, an Outlook add-in is available for ease of scheduling.

Is there a way to connect to video conferencing solutions outside of the University?

Yes, Zoom features full H323 SIP connection capabilities.

Which tool should I choose for virtual meetings?

View our Comparison of Zoom and Microsoft Teams for a breakdown of features, use cases, and recommendations.

What is the difference between a Zoom Meeting and a Zoom Webinar?

Zoom Meeting and Zoom Webinar platforms offer similar features and functionality, but have some key differences.

Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance.

Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, chat, and answering polling questions. The host can also unmute the attendees.

For more detail and a comparison of feature, visit the Zoom comparison guide.

Can I record my Zoom meeting?

Yes, all Zoom meetings can be recorded locally on your computer. View Zoom’s instructions for recording meetings locally

Requests to use Zoom’s cloud recording feature are reviewed on a case-by-case basis. View Zoom’s instructions for recording meetings to the Zoom cloud.

My Zoom account is in the URMC tenant. Can I use Zoom's cloud recording feature?

No. The URMC Zoom tenant does not have cloud recording available in order to maintain compliance with HIPAA standards. 

How long will my recordings be saved?

Recordings saved to your computer will be stored there until you take action to move or delete them.  

Recording stored in Zoom’s cloud are retained for 180 days from the date they are published. You will receive an email notification seven days prior to their expiration.

How can I learn more about recording my Zoom meetings?

A full suite of instructional documentation and frequently asked questions about Zoom recording is available in Zoom’s knowledge base.

How can I keep my Zoom client up to date?

Zoom’s updates contain bug fixes, security patches, as well as new features. Be sure to keep your zoom client up to date to take advantage of the latest features.

If you’re using a University managed computer, Log into the Zoom client, click on your profile picture in the upper right corner and then click Check for Updates. You will be notified of any updates and prompted to install.

If using a personal computer, please go to https://zoom.us/download to ensure the latest version of Zoom and the Outlook plug-in are installed.