Entry 1
Title: LastPass Lunch & Learn Event
Target Audiences: Faculty, Staff and Students
Team Members: Margarita Rincon
LastPass is a password management tool introduced to the University of Rochester in 2020. During a campaign, we offered a virtual Lunch & Learn event via Zoom to train users on the basics and capabilities of the application. We reached out via email to gain traction and allow for users to register for the virtual event. The team faced the challenge of getting individuals interested in a password management tool that most were not familiar with using and the benefits of using the application which is why holding a Lunch & Learn event was important. The “Get Started” user guide was created to support interested users with instruction to gaining a LastPass account. We were able to track success of increased usage following the Lunch & Learn based on calls to the Help Desk to request an account (part of step 1 in the guide).
LastPass Virtual Lunch & Learn
Entry 2
Title: UR Student Community Forum Event
Target Audiences: Faculty, Staff and Students
Team Members: Margarita Rincon, Samantha Singhal, Cindy Fronterre
UR Student (Workday) is the University’s newest primary student administration system used by faculty, advisors and students to support the processes associated with a student’s progression from admission through graduation; including, student records, registration, course rosters, grading, advising, and transcripts. Challenges faced were trying to spark interest and excitement for this new streamlined system to those who may not be on board with “change” or learning a new system. To mitigate this challenge several marketing materials were used throughout the campaign of this new application. In order to increase community engagement and build excitement to the go-live and launch of the new system, a community forum orientation event was developed in which required several marketing materials were created in support of the event (t-shirts, pins, posters/flyers, stamps, lanyards, etc.). The forum was an informal gathering offering:
- Q&A’s from sponsors, project directors and subject matter experts
- Project activities, next steps and changes to help prepare faculty and staff for the go-live.
- Hands-on-system opportunity and interactive session to learn registration, advising and student finance for any in-person attendee.
Community Forum Marketing Materials
Entry 3
Title: Microsoft Teams Collaboration Service Promo
Target Audiences: Faculty and Staff
Team Members: Margarita Rincon, Warren McGrail
Microsoft Teams is a collaboration tool introduced to Faculty and Staff to phase out the former Skype for Business tool previously used for quick informal interaction between colleagues through messaging, phone/video conversation, and meetings. The challenges faced were getting individuals acclimated with this new tool before the Skype phase-out, so folks would feel comfortable with the transition. There are a lot of great tips and tricks we wanted to share with the University community to help them get acquainted with the tool and lead them to more in depth tutorials externally on the IT’s website. The pandemic helped accelerate the demand to use this tool as it was necessary to collaborate in a work remote environment. Aside from broad announcements with links to the below user guides, managers made them available to team members not aware of the transition. As employees became required to show presence in Microsoft Teams throughout the day, it was even more important to have the resources like these guides and a virtual lunch and learn event available to users. Virtual Lunch and Learn sessions were also offered in support of these guides to walk users through each of the features followed by a Q&A segment. The following user guides were created for the Entry Level user, Power user and Team Owner:
Microsoft Teams “Entry Level” User Guide
Microsoft Teams “Power” User Guide
Microsoft Teams “Team Owner” User Guide