Integrated Student Information System (ISIS)
ISIS is the primary student system at the University and supports the processes associated with a student's progression from admission through graduation. This system houses information for various departments about current and former students.
The University firewall maintains the security and proper functioning of the University network by filtering out unwanted traffic. Departmental firewall service includes design consultation, installation, upgrades, and 24/7 monitoring and support.
Enterprise architecture identifies the principles and standards by which an enterprise will organize itself to most effectively achieve its business goals. Architects will consult with individuals and departments to develop a streamlined approach to guide technology, information, business, and solutions standards throughout the University.
Each faculty and staff member is typically provided with a home share on a file server (sometimes called a network drive) to store their files. Departments or groups may also use file servers to store and share files that they are working on collaboratively.
Domain Name System (DNS)
The Domain Name System (DNS) translates computer names to Internet Protocol addresses. This naming structure makes it easier to access resources on the Internet or University network. Departments can apply for use of DNS to support their computers' network connections.
SharePoint is a web-based tool that enables teams to collaborate using team sites, document publishing, blogs, wikis, and forums. It provides a secure place to store, organize, share, and access information from almost any device and all major web browsers.
Institutional Data Definitions (Business Glossary)
The business glossary provides authoritative definitions for institutional data related to clinical, administrative, research, and instructional activities. The Data Cookbook hosts the glossary online and provides a forum for communicating with data experts and users. This central resource creates reliability and consistency in reporting and systems across the University.
Dynamic Host Configuration Protocol (DHCP)
Dynamic Host Configuration Protocol automatically configures the necessary settings when connecting a computer to the network. It allows you to more easily connect your computer to the University network from any participating UR location. Departments can apply for use of DHCP to support their computers' connection to the University network.
Usability testing measures the quality of users' experience when interacting with a service or application. Faculty, staff, or students on any campus may volunteer to participate in a usability session. Usability practitioners on any campus may recruit from the pool of volunteers. University IT can consult on usability testing methods.
Tableau (Institutional Data Visualization)
Cognos (Institutional Data Reporting)
Software Site Licensing
The UR Tech Store manages site licenses for commonly used software programs for math and statistics, science and engineering, bibliography management, security, online surveys, and other areas.
Mailing Lists: Exchange
Exchange distribution lists allow you to send an email to a single address and then have that message automatically delivered to a group of people. Exchange lists enable easy two-way communication between those authorized to use the list, and they are accessible through the University's Global Address List (GAL).
Institutional Data Reporting (Cognos)
Cognos offers drag-and-drop report building to summarize and organize institutional data from the Data Warehouse. Cognos tools include Query Studio, Workspace Advanced, and Report Studio.
Institutional Data Visualization (Tableau)
Tableau allows users to make ‘visual sense’ of data and through the use of interactive controls, such as filters and parameters, a user can see various aspects of a data set. It is available as a desktop application or as a limited web interface application. The desktop application is available to purchase through University IT ( click on the Request button below).
Reporting and Analytics (Institutional Data Warehouse)
University IT will consult with you on the use of reporting tools and resources, data gathering processes, proof-of-concept reporting, visualization creation, data analysis, and access to University data marts.
AlertUR is the University's emergency notification system. In the event of an emergency, alerts are sent to the University community by phone call, text message, or email. All students and employees are automatically enrolled with their University email address. You can opt to provide other contact information by logging in to the system with your NetID.
Data Center Hosted Colocation
The enterprise data centers provide flexible hosting solutions for primary, secondary, and disaster recovery to not-for-profit institutions that are similarly community focused. The University's data centers are industry best practice, highly reliable, and concurrently maintainable, with on-site monitoring, support, and triage 24/7/365.
Teleconferencing services are available for faculty and staff conducting University business. Conference calls can be initiated using the University's telephone system or arranged by University IT through GlobalMeet.
Pagers are available to faculty and staff who need to be reached quickly and reliably around the University and in the Rochester area. Paging is an inexpensive, reliable alternative to cellular telephones for short messages and alerts.
The enterprise data centers are controlled access environments housing critical technology equipment, applications, and data. They are the hub of the University’s computing resources, which are shared by the academic, medical, research, and administrative communities.
Host and domain names in the Internet's Domain Name System carry significant marketing and branding value. Third-level host or domain names under rochester.edu are reserved for names of organizational sub-divisions or institution-wide activities/services. All names must be registered with University IT.
Dynamic List Creation (Pilot)
This tool allows you to create custom email distribution lists that are dynamically updated. Customize your list based on users' departments, roles, or other traits, and then submit a request to University IT for a distribution list to be created based on your selections.
The University has an arrangement with InCommon for issuing digital certificates, which are used to confirm that a website is legitimate and that its online transactions are secured. Certificates are provided free of charge for all University websites and web applications, including in test environments.
Video services include HD video recording and editing, green screen work, creating motion graphics, sharing or archiving content, storyboarding, outline development, and basic scripting. Common video productions include lecture/event recordings, tutorials, instructional/course content creation, and promotional videos.
Guest accounts provide a convenient and secure way for guests of the University — such as visiting scholars, special program attendees, and contract employees — to access a variety of online services at the University of Rochester. Active UR faculty and staff can sponsor and manage their guests in the Guest Account System.
Full disk encryption is available for computers that handle high-risk sensitive data. To protect the data from unauthorized access, all data on your computer’s internal hard drive is converted into unreadable code that cannot be deciphered easily.
Office 365 ProPlus
Faculty, staff, and students can download the latest version of Microsoft Office free of charge as part of the Microsoft Campus Agreement. You can install Microsoft Office on up to five computers or devices, either University owned or personally owned. The package includes Word, Excel, Powerpoint, Outlook, Skype and Access (PC only) for Windows and Mac.
Skype for Business
Skype for Business (formerly called Lync) is a unified communications tool that provides instant messaging, voice and video calls, online meetings, and other collaboration options.
Gmail (Student Email)
Computer labs equipped with Windows and Macintosh computers, printers, and other technology are located around campus. Specialized software is installed on lab computers for use in coursework.
Computer Repair (University Wide)
The UR Tech Store has partnered with local vendors to provide warranty and non-warranty repair service for faculty, staff, and students. Students must drop off equipment at the store's location in Rush Rhees Library. Departmental repairs can be performed on site.
Workday (UR Financials)
Panopto (Lecture Capture)
Email: Office 365
VPN (Remote Access)
Learning Management System (Blackboard)
Color and black and white printing is available in computer labs and at kiosks across the University. Prints are charged at a per-page rate to either a URos (Flex) account or Visitor account balance.
Computer Repair (Students)
The Help Desk in the IT Center offers computer repair service for undergraduate students in Arts, Sciences and Engineering. Students can check in their machine with technicians who will run a standard repair procedure to fix software-related issues and complications that can arise from viruses and spyware.
Cellular and Data Plans
University faculty, staff, and students can receive discounted plans through two major cellular providers, Verizon and AT&T. There are plans for both devices used for University business and personal use. The discounts also extend to tablet and hotspot data plans and international data plans.
Faculty/Staff Telephone & Voicemail
Telephone and voicemail service is offered to all faculty and staff with full support from University IT. There are wired and wireless phone options capable of managing multiple lines and providing features like call transferring and call forwarding. The voicemail system stores at least 10 messages and can be accessed from internal or external phones using a secure passcode.
Student Telephone & Voicemail
Students can request in-room telephone and voicemail service if they live in a residence hall. In-room phone service includes telephone and voicemail, 5-digit on-campus calling, free local calls, 800-number calls, and 24-hour help and information.
Event and Classroom Management provides classroom technology support to classes and other curricular activities for the College of Arts, Sciences & Engineering. This includes supporting traditional audio/visual needs as well as computer and multimedia projection in classrooms.
ResNet is the wired residential network at River Campus, Eastman Living Center, South Campus and Riverview Apartments.
Web services include support for the University's central web server (WWW) and related sites. University IT will provide you with information on how to create and maintain your own site or consult on your site development.
UR Tech Store
The UR Tech Store offers computer hardware and software, as well as an extensive line of computer accessories, audio/video equipment, video gaming products, and more. Educational discounts are available to the University community.
Remote Access (VPN)
A Virtual Private Network (VPN) is used to access restricted University resources from off campus through a secured Internet connection. Faculty, staff, and students with a current, active relationship with the University can use VPN. University resources that do not require VPN to access remotely include email, SharePoint, and most library resources.
UR Financials (Workday)
UR Financials (Workday) manages the University's financial and accounting activities. It currently supports chart of accounts, general accounting and reporting, fund accounting, post-award grant management, and accounts payable. Future developments will include billing and accounts receivable, budget development and forecasting, treasury, and encumbrance of expense.
Human Resource Management System (HRMS)
The Human Resource Management System (HRMS) allows you to access payroll, benefits, and recruiting information. It also supports time keeping and attendance tracking for staff and students through the Kronos clocks that are installed in many University workspaces.
Rettner Technology Lending Library
The Rettner Technology Lending Library provides Arts, Sciences & Engineering with access to an array of standard and experimental technologies, including GoPro action cameras, Google Glass, and Oculus Rift.
The IT Center loans laptops and digital cameras to faculty, staff, and students for up to 3 days.
UR Cable TV
The UR Cable TV Service has been upgraded to include a new high definition channel lineup. Users should re-program their TVs to find the new channels that are listed below.
UR Mobile is the University's mobile app that provides on-the-go access, to events, the online directory, maps, bus tracking, and other resources. The app is available on iOS, and Android.
Email aliases provide everyone in the University community with consistent and easy-to-remember email addresses based on their name (e.g., firstname.lastname@example.org). You can opt in and choose an email alias. This does not require you to reconfigure your email application or re-subscribe to any email lists.
The VISTA Collaboratory is a visualization lab equipped with an interactive display wall that is connected to supercomputers. Capable of rendering massive data sets in real time, it provides an immersive environment to visualize and analyze complex data. Remove visualization is also available, allowing you to visualize data on Blue Hive and view it on your personal computer.
Your NetID is your account for securely accessing a variety of online services at the University of Rochester, such as the Human Resources Management System (HRMS), Blackboard, UR Gmail, and VPN.
Box allows you to share and collaborate on documents and other files online. With a UR Box account, you can collaborate with individuals both internal and external to the University.
Faculty and staff sending legally restricted information to external email addresses are required to use SecureMail. University IT recommends also using SecureMail to send legally restricted information to University email addresses.
The University uses Proofpoint to help protect University email addresses from spam, phishing messages, and other malicious email. Proofpoint also protects all mailing lists and distribution lists. You are automatically enrolled in Proofpoint.